Finding the right people are just the beginning of building a solid team. Proper training and managing your team is a must. The saying ” You can apologies for bad food but not bad service” should be instilled in all. If employees aren’t trained well from the beginning they can become unproductive, unmotivated and undesirable as employees. Having procedures and policies will help your new hire have a positive experience; so will your customers.
First, an employee manual with the companies policies is recommended. They need to know what is expected of them and what they can expect from you the employer and their managers. This way everything is spelled out in detail.
Suggestions for a manual.
- Company history
- Mission statement
- Orientation
- Training policies
- Menu
- Vacation policies
- Leaves of absence
- Operation policies
- Breaks
- Social media policies
- Handwashing
- Kitchen procedures
- Pay periods
- Appearance standards
- Job performance expectations and reviews
- Safety and sanitation procedures
- Disciplinary measures
- Benefits
- Harassment policies
- Emergency situations
- Position descriptions
- Multilingual
- Tip Reporting
At the end of the manual should be a signature page acknowledging they have read, understood and agreed upon. The page returned to you for their employee file. Every employee needs a copy of the same manual for their records. It is advised to have an attorney review to make sure you are covered.
These are pretty standard except for the social media policy. Employees need to know talking about their employer in any manner is not expectable outside of those designated to do so on the company’s behalf.
Madonna Kash
Restaurantmarketingpartners.com
madonna@restaurantmarketingpartners.com @restaurantmkt voice 602.492.8419 mobile 602.692.1135
